Shipping & Return Policy

Thank you for shopping with Madame Moon Co., copper-distilled botanical hydrosols from St. Augustine, Florida. This page explains how we handle shipping, returns, and concerns about an order.

Due to the nature of our products, all sales are final. If you are not completely satisfied with your purchase, please contact us at madamemoondistillations@gmail.com and we will be happy to resolve your concern on a case-by-case basis.

Returns

Because our products are personal care items, we cannot accept returns of opened products, and all sales are final.

If something about your order is not right, email us at madamemoondistillations@gmail.com with your order number and a short note about the concern. We will review each request on a case-by-case basis.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of delivery at madamemoondistillations@gmail.com. Include your order number and a photo of the item and packaging.

We will look into it and, at our discretion, offer a replacement or a refund.

Lost or stolen packages

Once a package is in the carrier’s hands, transit times can vary. If tracking shows an unexpected delay, or if a package is marked delivered and you cannot find it, email us at madamemoondistillations@gmail.com with your order number and the shipping address.

We will help you look into it with the carrier. We cannot guarantee a replacement or refund for a package the carrier has marked delivered, or for a package that is lost or stolen after delivery, but we will do what we can to help resolve the concern.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at madamemoondistillations@gmail.com. We can usually help if the order has not yet shipped. Once an order has shipped, that sale is final, except as described above for damaged, defective, or incorrect items.

Shipping

Shipping rates are calculated at checkout from your address and the size and weight of the package, then added to your order total. There is no free shipping.

Orders are typically packed and handed to the carrier within 2–4 business days, not including weekends, market days, or holidays. You will receive tracking once the order ships.

Subscriptions

When The Seasonal Ritual Club opens, you will be able to skip a month, pause, or cancel anytime before the next billing date.

Charges already processed for a box that has been billed and shipped are final, in line with our all-sales-final policy. If a club box arrives damaged, defective, or incorrect, contact us as described above.

Local market purchases

Items purchased in person at the St. Augustine Farmers Market — Sundays, 9 AM to 1 PM, at the Classic Car Museum of St. Augustine — are also final sales. If you have a concern about a market purchase, email madamemoondistillations@gmail.com and we will review it on a case-by-case basis, the same way we do for online orders.

Contact

Madame Moon Co.

St. Augustine, Florida

madamemoondistillations@gmail.com